- Accessories
- Adjustoform UK
- Batting, Filling & Interfacing
- Dressmaking
- Dylon
- Elna
- FreeSpirit Fabric
- Garment Care
- Gutermann
- Hemline
- Horn / Tailor Made
- Janome
- Japanese Crown Fox
- Klasse
- Lecien
- Madeira
- Mannequins
- Matilda's Own
- Moda
- Mundial
- Olfa
- Oliso
- Ott-Lite
- Patchwork & Quilting
- Pattern Drafting
- Pre-Cut Patchwork Fabric
- Prym Newey
- Rasant
- Riley Blake Designs
- Schmetz
- Sew Easy
- Sew Much Easier
- Sewing Furniture
- Sewing Machine Presser Feet
- Sewing Machines
- Sewing Room
- Simplicity
- The Pattern Drafter
- Tilda
- Triumph
- Universal
Shipping Rates & Times
"How much is my postage?"
"When will I get my order?"
"Can I pick up my order?"
In case you're wondering, please read on.
Cost
Your postage cost is worked out automatically as you check out. This is based on item weight / dimensions and your location - that means it's accurate and fair to all.
Time
All orders are processed on a first-in, first out basis.
Express delivery is an upgrade service offered by Aust Post, and it kicks in AFTER the item leaves our warehouse.
Your order normally goes out the next day, or the following business day. Orders receive on Friday are processed Sunday night along with all the weekend orders.
Delays rarely happens though unavoidable - especially around major holidays or natural disasters. We will do our best to get your order out as soon as we can, and your understanding on this is appreciated.
Once your order leaves the warehouse, the actual time frame is up to the delivery services (Express is still faster than Regular - even though Aust Post no longer guarantees any delivery time frame).
How long it actually takes can vary depending on your location, time of year, or road conditions.
Delivery
Most products are delivered by Aust Post - they will simply leave a card if you're not home. And P.O. Box / Parcel Lockers are fine.
However, some oversized items (such as furniture, whole rolls of batting, plus other things) are too big for Aust Post, so they are delivered by couriers.
Couriers are unable to use a P.O. Box or Parcel Locker address. A daytime address to a business or office works well if you're unlikely to be home during work hours.
We reserve the right to decide whether your order goes by Aust Post or Couriers - because sometimes one may work out better than the other, depending on the circumstances.
Sewing Machine Delivery
All Janome models are sent by our Janome agent for safer handling, so they do take a few extra days.
Both physical address or P.O. Box / Parcel Lockers are fine.
Express delivery is an upgrade service offered by Aust Post, and it kicks in AFTER the item gets picked up by Aust Post.
All bonus extras are sent from our own warehouse, so please expect TWO separate deliveries.
Pick Up
We don't have a physical shop, so please order online and have your goodies delivered. The only exceptions is furniture. You're more than welcome to pick them up from Horn in Sydney if you have the right vehicle. Just let us know ahead of time because they are not open to the public.
Questions?
Happy to have a chat :-)
Please send us an email at [email protected] or call 1300 88 11 59
