Does this product come with Warranty?


 

When you shop with us, you can Enjoy a Two-Year, Back-to-Base Warranty covers all Manufacturing Faults - equivalent or better than other brick-and-mortar shops.

This runs in conjunction with Janome Australia's Own Manufacturer's 12 months mechanical / 5 year electrical* warranty which applies to every machine they make.
 

Because your peace of mind is important to us.

When You purchase from us, You are automatically under OUR warranty.

No need to send warranty cards back - We will simply keep your details on file and contact you from time to time just to make sure you're happy. 

The warranty is a return to base warranty, so in the unlikely event your machine needs repair from manufacturing faults, simply return it to us, covering postage from your end.

You need to hold on to the original box with ALL internal packaging to ensure safe travel - so that your machine is well-protected if and when you ever need to send it anywhere.

We cannot accept COD or unpaid deliveries. 

We take care of the repair AND courier it back to you for FREE.

This is a REPAIR warranty. And the actual repair work will be carried out by a Janome Authorised Repairer (who also looks after Elna). If your machine is declred unrepairable by the repairer then we reserve the right to either replace your machine or give you a refund of your purchase price excluding delivery costs. Please see our terms for full details.


We count on you to help us look after you.

As with all warranties, a few reasonable conditions do apply.


Please read on:
 

Damage caused by neglect or misuse of the product is not covered. This includes using the item outside it's recommended limits, or not adhering to the recommended usage guidelines contained within the product user guidelines contained withing the product user guide.  

Wear-and-Tear or Expendable parts are not covered. Including but not limited to things like needles, belts, springs, light bulbs, bobbins, bobbin cases, thread cutters, needle threaders and needle plates that will need replacement from time to time. *The 5 year electrical warranty covers computerised components which isn't present in all models.*

Approval to return your machine to us under warranty must be granted before you send it because we need to know what the issue is in order to work out the best solution for you.

Refer to our full terms and conditions for more details on this warranty.

When you buy from us, you are accepting these terms and conditions.
 

At any stage if you have a question, all you need to do is contact us via email and we will respond to you promptly and courteously.


We Are Here for You

We will always do our best to resolve any concerns with a positive outcome.

   
 

Still Not Sure? That's Okay.

We understand. Because sometimes it's hard to know if you really want something, right?

Especially when shopping online!

That's why we provide 60 Day Money Back Easy Returns* to support you.

Because we know sewing - but You Know Best :-)

* Looking for the fine print? Check our terms & conditions for details*

Shopping Online is Secure with us!

Just so we can get your item to you ASAP, we ask that you complete payment within 5 working days from committing to buy.

Please let us know by email if you would like to make other arrangements, such as waiting to purchasing other items for combined postage or waiting for pay day.


Credit Cards - To pay with Visa or Master Card, please choose Credit Card as your payment method when you check out. Nice and secure.
For American Express, make sure you choose PayPal and follow their prompt to checkout with your AMEX card (instead of PayPal funds). You don't need to have a PayPal account to do this. Bank Transfer - Choose Direct Deposit as your payment option and our bank details will be made available to you on checkout.

NOTE: Please use your name with a post code as Bank Reference when making payment. If you have an order reference starting with "N", you can use that one.
Remember to send us a quick email whenever you've done a Bank Transfer, so we can keep an eye on your payment!


IMPORTANT: Because your order is processed promptly once funds are cleared, there won’t be time to make changes to shipping details, So When You Complete Checkout please help us by double checking we have the following:

• Correct Physical Address. Most of the time PO Box is fine, though we may ask you for a physical address if we end up using a courier instead of Aust Post.
  
• Phone Number for the delivery driver.
• Any Special Delivery Instructions.

Now, Let's Get Your Order On Its Way To You!

 

How long will it take to receive my order?

All fully paid orders placed by 5pm Monday to Thursday will be processed overnight and ready to send by our warehouse - normally the next day or following business day.

Orders placed on Friday and Weekends will be processed on Sunday night - because our warehouse operates Monday to Friday except Public Holidays.

Once it leaves our warehouse, the actual time frame is up to the delivery services. This can vary depending on your location and road conditions.

Any delivery time estimates shown are estimates only - so please use it as a guide line.

You'll receive a few email updates from our system as your order progresses, so please stay tuned on these!



How will my order be sent?

We use a dispatch system that works out the most efficient way to send your order.

This way the postage works out fair and reasonable, and your parcel reaches you quickly as well - because we know you can't wait!
  That means your parcel may reach you by either Courier or Aust Post.

In general, larger items tend to be delivered by couriers, while small items tend to go by Aust Post.



How is my postage calculated?

Great question.

Depending on weight and dimension, some times we are able to do Flat Rate across Australia, so the postage is the same no matter where you are.

Other times we use the Built-in Calculated system provided by Aust Post, and your postage is calculated based on YOUR location.



Can I get it delivered to my P.O. Box?

Depends on the item (and its dimensions), because Aust Post have size restrictions and couriers are NOT allowed to deliver to a P.O. Box.

Please check with us when in doubt.

If you have nominated a P.O. box, and the item is within Aust Post size, then it will go by Aust Post. Most of the time, this is the case.

When your item is too big, or being sent directly from our supplier, then we need you to provide a physical address so we can send a courier.

Can I get my order sent to a different delivery address? 

Your sure can!

When you check out, you can choose to ship your order to your billing address or a different address.

Simply choose the second option, and then fill in the shipping address of where you want you parcel sent.

Please double check we have Your Correct Address so your order can find its way to you!

What if courier services are not available in my area?

Some locations are outside of courier services....

In these cases we CAN arrange for your order to be deliverd to your local post office.

But please provide us with a street address (street number & name) - even if it is the only Post Office in town - as if it is an office address.

A phone number would help too - this will avoid delays.



What if I need my order urgently?

No worries, we will do our best. Just let us know.

Please give us as much notice as possible - especially for special occasions like birthdays!

In most cases, we CAN arrange an upgrade from Regular Post to Express Post for a little extra.

Please contact us first so we can update your invoice to show the correct amount.



Do you offer combine shipping?
I want to order more than one item...

Sure! Please "Add to Cart" for all the items you want and let the system work it out for you.

If you're unsure, let us know. A quick message is all we need.
  This way we can double check the postage for you. Simple!




Can I pick up my order?

No. Sorry - unless you're picking up furniture directly from our supplier.

Because most of our items are located in a commercial warehouse - with NO public acess.

There is no shop front - because that's how we can pass on the savings to you!



Some useful things you might want to know:
 

• • Combined Shipping - We are happy to combine shipping for multiple purchases based on the combined weight and dimensions of your items, so add what you like to cart as you go, and check out our shop to see what else you like... you never know what you might find!
     
  • All items we sell are Stored in a Clean and Smoke Free Environment so You can Rest Asured they will be In Top Condition when they arrive at your place.
     
  • Packaging & Sending - All your items will be packed well and we do everything we can to make sure you package arrives safely. In the unlikely event something does go wrong with your package, please contact us via email. We do our best to resolve any concerns.
     
  • Prompt Shipping - Your package will be sent to you promptly once payment is cleared. In most cases it will be dispatched the next business day.
     
  • Packaging Materials - We endeavour to support "green policies" and recycle clean packaging materials whenever possible. Brand names on packaging material may not necessarily match the content.

   

When you're completing check-out please make sure your best day time phone number is included - because the courier requires a phone number.

Generally they may never ring you -  and they tend to just turn up anyway. But their office needs to have your phone number on file for "just-in-case".

If you have any special delivery instructions, please let us know.

It is best to providing these details by sending us a quick message - this means your parcel will be dispatched to you faster.



 

 

 

Because we're here for you.
and your sewing needs.

Sew Much Easier is founded by a sewists, for fellow sewist :-)

We're a surprisingly small team that put a great deal of thoughts into what we do and how we do it. We stock only a handful of curated sewing goodies - each one carefully hand picked and tested ourselves.

Everything we stock only make it to our online store if we absolutlely LOVE them - for our own sewing. Because we're only interested in handing over what YOU would be happy with.

   

Hi, I'm Shelley.

I confess that I'm a fabric addict. And I love nothing more than geeking out over the ins-and-outs of sewing machines - and all the bits that come with it. Presser feet are my specialty :-)

I've been sharing my passion of sewing all my life - with a career in fashion design and patchwork teaching - and now I serve fellow sewist everywhere by delivering sewing goodies to your door. And that's only the beginning.

Long after your first purchase - whether it's a sewing machine, dressmakers dummy, or some bobbins - we'll be there to celebrate your joy in the simple act of making something by hand.

Simply drop us a line and...
 

we'll be there whenever you need help. Any time.

xoxox


P.S.  I know you're a savvy shooper. And you understand the value of Buy Well, Buy Once.

Because you want to be 100% confident in the quality of your purchase, so that you can be 100% confident in your sewing!

That's Why...

I'd like to make sure You are 100% Happy - so take your time, take a couple of months - get to know your sewing goodies from us.

And in case you change your mind - No Worries. Because shopping online should be stress-free!

Give it a Go Today. You'll be glad you did. So, Go Ahead!


P.P.S.  Join Thousands of Happy Sewists Australia-wide, and be part of our caring creative community. Contact me (Shelley) any time for technical advice or anything sewing related.

Stay in touch - I'm here for you :-)


Last but Not Least...
 


 

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